Air Canada reportedly only offered the Irish woman flight vouchers as compensation for the incident.
Air Canada has apologized after an Irish woman was forced to sit in her own urine during a seven-hour flight after being denied access to the plane’s restroom.
DublinLive reports that last month, an Air Canada flight from Bogota, Colombia experienced a two-hour delay on the ground before heading for its layover destination of Toronto, Canada.
Onboard, the unnamed 26-year-old Irish woman repeatedly asked the flight crew to use the restroom but was repeatedly denied.
The woman told DublinLive: "I asked four times over a two-hour period if I could use the toilet and told a cabin crew member that it was an emergency and I was going to have an accident if they didn’t let me use the toilet.
"I was aggressively told to go to my seat and denied access to the bathroom eventually I had an accident.
"On one of the many occasions when I asked to use the bathroom, I got out of my seat while the aircraft was still stationary and walked towards the toilet.
"I was aggressively told by who I assume was the head crew member to get back in my seat.
"I explained I had asked on several occasions to use the toilet and feared I was going to have an accident that I had already waited as long as I could but the plane wasn’t taking off or taxiing.
"That’s when the crew member named John screamed into my face ‘get back into your seat now ma’am’."
The woman ended up having an accident and was forced to sit in her own urine until the plane landed in Toronto seven hours later.
"I was completely humiliated and visibly upset the cabin crew ignored me for the rest of the flight.
"When I was leaving the plane I looked for the different crew members who I had asked to use the toilet to let them know how disgusted I was at how they treated me but they had cowardly hid at the back of the plane."
The woman was forced to pay for a hotel room in Toronto so she could shower and change her clothes.
Upon arriving home in Ireland, the woman lodged a formal complaint with Air Canada, who admitted that she should have been able to use the restroom.
They added that the matter was discussed with the cabin crew who was involved during the incident.
Ultimately the woman was offered €500 ($545) worth of flight vouchers from the airline, which the woman plans to never use: "I don’t think it’s good enough that the cabin crew got away with nor is it good enough that I was compensated with a voucher I can only use on Air Canada and not their partners, so I will never use it."